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+49 (0) 2324 / 96 48 0

Repairs

State-of-the-art production lines and a sophisticated quality management guarantee optimum products. Controls after each individual manufacturing step warrant a 100 % quality assurance. The ISO:9001 certification and many awards confirm our way into the future. However, if a defect occurs, our repair service will assist you and check if you should send us the device.

RESOL Repair Service

Please have the following information at hand:

  • device type
  • serial number
  • detailed error description

Contact Repair Service

Mo. - Fr. 8:00 a.m. - 3:00 p.m.
service@resol.de
Phone: +49 (0) 23 24/96 48-732
Fax: +49 (0) 23 24/96 48-769

Defective devices will be repaired reliably and quickly.

We offer a large service package with many advantages:

  • advice by qualified personnel with many years of experience
  • repair also of older devices possible – saves resources and preserves the environment
  • high-quality and fast repair using strict test methods
  • detailed error evaluation
  • estimate of costs upon request
  • software updates possible
  • offer of exchange devices during complex repairs

RESOL repair conditions

Repair

Should the warranty period of 24 months from the day of purchase be expired or the damage be caused by overvoltage or other environmental conditions, we will provide you with a cost estimate for repair on request. Should the repair of the device not be possible or be uneconomic, we will inform you.

If a cost estimate is rejected or if warranty does not apply, we will charge an inspection fee of 35.00 €.

Unjustified complaint

If no device defect is detected during inspection or if the error description is not sufficient, the device will be returned and an inspection fee of 35.00 € will be charged.

Software update

For a software update and a system test that follows, we will charge a handling fee of 30.00 €. If an error is detected during the system test, we will inform you about repair costs in advance. For many devices (approx. beginning with the year of construction 2010), you may carry out a software update by means of an SD card, if you wish to do so.

Postage and packaging costs

All fees mentioned above do not include VAT and transport costs.

Version: 01/2020